Job Title: Non-GDS Ticketing Specialist

Job Description:
1. Resolve customer cases related to flight ticketing
2. Issue tickets to customers via booking system.
3. Escalate support cases as per company’s criteria.
4. Manage airline health and CAPTCHA viewer.
5. Ensure all cases are solved within required time frame following company’s SOPs.
6. Escalate any issues or product improvement suggestions to the related stakeholders

Job requirements:
1. Candidate must possess at least a Diploma, Bachelor's Degree, any field
2. A strong understanding of customer service principles.
3. Willingness to work in shifts and contract basis.
4. Strong in spoken and written English

Instruction: Send your CV to made.ayu@traveloka.com