Traveloka’s Vacancy: Hotel Operations Specialist
Traveloka’s Vacancy: Hotel Operations Specialist
Job Title: Hotel Operations Specialist
Job Description:
1. Interface between customers and hotels to resolve any cases arising upon/after check-in.
2. Re-book based on payment data and booking center
3. Identify & escalate bug issue to related engineering team
4. Manage hotel health
5. Identify last minute hotel booking
6. Escalate new and unsolved issued to Team Leader
Job Requirements:
1. Minimum of a Diploma III Degree
2. Strong written & spoken English & Bahasa Indonesia
3. Minimum 1 years experience in customer service (fresh graduates are welcome)
4. A strong understanding of customer service principles
5. Demonstrated problem-solving skills, strategic and analytical capabilities
6. Willingness to work in shifts
ABOUT US
Trisakti Institute of Tourism is the First Private Tourism Institution in Indonesia with more than 50 years of experience in providing Hospitality and Tourism Education. We are striving to be the Centre of Excellence in Tourism through Sustainable Learning and Education
ARTICLE
LOKASI KAMPUS
